Responsible for directing and coordinating daily departmental function and planning for delivery of the highest quality of safe patient care. Collaborates with the Nurse Manager to manage and direct the implementation of professional nursing practice on a daily basis.
Coordinates age–appropriate patient care activities for a defined staff and makes immediate decisions for those areas within the scope of his/her responsibility using knowledge of standards, policies and procedures as they apply to the given area.
Conducts daily patient care rounds, assessing patient care requirements and monitoring nursing staff performance. Reviews documentation and addresses non compliant standards with staff.
Assists with the coordination of patient satisfaction initiatives on the unit. Evaluates performance through patient and family interviews and review of HCAPS (Hospital Consumer Assessment of Healthcare Providers and Systems) reports. Communicates with staff recognizing achievements and identifying opportunities for improvement.
Coordinates daily operations to assure appropriate staffing, optimal patient flow, bed management, and productivity to meet or exceed budget. Keeps nurse manager informed of nursing workload, changes in patient and/or employee needs.
Collaborates with the nursing leadership team in the strategic planning, implementation, evaluation, and revision of systems to support and enhance the competence, autonomy, and accountability of the nursing staff.
Bachelor's degree in nursing or management experience and current Massachusetts Registered Nurse licensure and registration required.
Minimum of two years related clinical experience and at least one year experience in the clinical preceptor and/or resource role. Demonstrates leadership experience. Excellent verbal and written communication skills.
We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Internal Number: 204538
About UMass Memorial Health Care
UMass Memorial Health Care is the largest health care system in Central Massachusetts. We are the clinical partner of UMass Medical School, with access to the latest technology, research and clinical trials.
Our health care system includes three hospitals:
UMass Memorial Medical Center (Worcester)
UMass Memorial HealthAlliance-Clinton Hospital (Burbank, Clinton and Leominster Campuses)
UMass Memorial - Marlborough Hospital (Marlborough)
Our hospitals receive full accreditation by the Joint Commission, a national organization that sets quality standards for hospitals. In addition to our fully equipped medical centers, our system also includes home health and hospice programs, behavioral health programs and community-based physician practices.
We have an affiliation with CareWell Urgent Care to provide regional urgent care services. Also, the UMass Memorial Medical Group provides high quality, low-cost outpatient surgery services at The Surgery Center in Shrewsbury.
UMass Memorial Health Care by the numbers:
1,700 physicians on our active medical staff
3,000 registered nurses
13,000 total employees
1,125 beds in our hospitals
He...alth Care Services at UMass Memorial
With our sophisticated technology and full spectrum of support services, we provide you with excellent health care in a warm, professional environment. Our staff includes specialists who are nationally acclaimed for their work in areas such as:
Heart and vascular care
Newborn intensive care
Emergency medicine and trauma
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