As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
The Audiology Technician is responsible for assisting the audiologist in the testing of infants, toddlers, preschool and adolescent patients. Completion of newborn hearing screening for both inpatient and outpatient infants is required.
This individual will also prepare and organize the Audiology department for patient care and perform routine daily functions.
This position is responsible for: Assisting the Audiologists in all operations related to listening devices including hearing aids (HA), ear molds, cochlear implants (CI), Assistive Listening devices (FM) systems, etc.
This position will complete all troubleshooting and entry-level hearing aid, FM and CI system repairs etc.
** HA=Hearing Aid
**FM=Frequency Modulated type of Assistive Listening Device (ALD)
Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s management.
Demonstrates proficiency in the care of all ages: neonates, pediatrics, adolescents, and adults.
Maintains patient confidentiality related to conversation, medical records, treatment plans, etc.
Follows basic medical precautions for each patient (for eating, drinking, mobility) and refers appropriately to health care team/nursing unit.
Completes all paperwork related to the ordering and maintenance of hearing aids and the hearing aid patient charts. This can include, but is not limited to Lawson system ordering, budget spreadsheets maintenance, payment request completion, and accounts payable reconciliation.
Receive, unpack and prepare hearing aids and FM systems for dispensing; prepare, pack and ship for warranty and repair work fabricates ear molds. Perform biologic listening checks for hearing aid trouble shooting.
Aids Audiologists (or independently if directed) to work with families on the selection of hearing aids, color choice, etc
Coordinates Durable Medical Equipment (DME) and diagnostic equipment purchases, installation, calibration and repairs with vendors and Biomedical Engineering andf purchasing department.
Assists audiologists in performing daily biological listening checks on booths.
Orders hearing aids and related supplies through Lawson as directed by Audioloigst and in accordance with par levels.
Completes documentation, including scanning important documents and enters charges daily, manages work queue for DME items and enters/bills self pay items according to approved process.
Completes hearing aid troubleshooting and hearing aid check appointments as requested including but not limited to: FM system fitting and education, hearing aid feedback management, earmold fabrication and modification, and other dispenser-level hearing aid patient services as directed.
Maintains order and has responsibility for loaner and consignment hearing aid and ALD stock for the department including appropriate paperwork and EPIC documentation.
Performs tympanometry for clinic patients as directed.
Cleans earmolds, head phone cushions and other appropriate testing equipment or treatment materials each day or as directed.
Participate in department/ENT quality and safety initiatives, attend meetings as required/directed.
Performs patient check in and scheduling function when needed.
Provide cross coverage for audiology scheduler as needed
Arrange for inpatient transport to and from the department for testing.
Deliver test results to inpatient units as necessary, file all necessary forms in audiology charts or scan documents into Electronic Medical Record (EMR) and upkeep of State Database for NBHS information
Complete all mandatory annual training requirements.
Participates in program, discipline, specialty and hospital wide continuous improvement projects.
Participate in department/and on occasion Otolaryngology (ENT) quality and safety initiatives, attend meetings as required/directed.
Provide hearing aid and FM related educational support for educational audiologists, parents and school-system employees as requested and improved by manager. This may include off-campus inservices and some travel to local schools.
Participates in activities to increase program use, awareness, and marketability.
Participates in single discipline, multi-disciplinary and specialty teams.
Possess clinical and technical skills as outlined in clinical competencies
Demonstrates commitment to the 10 Nemours Standards of Behavior
Consistently uses the AIDET Service Excellence Model to exhibit customer service and service recovery skills to person served and other stakeholders
Works with team; extends him/herself to team; makes work environment comfortable for colleagues
Thinks pro-actively; schedules time efficiently; works independently
Builds and fosters professional relationships
Stays current on technological aspects of position
Willingness to accept change
Takes direction; accepts feedback, makes suggestions
Good communications skills are required, both written and verbal.
Makes timely decisions and asks questions as appropriate for patient safety, departmental systems flow, etc.
Regular attendance is required.
Maintains professional boundaries
Sets priorities; asks questions and define procedures; able to multi-task with good follow through
Accurately follows directions; give accurate information
Works independently; schedules time efficiently; thinks pro-actively, and keeps timely records in accordance with department policies
Knowledge, Formal Education, and Training
Healthcare background preferred
3 months of experience required
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.