Supervisor, Doula Program

Location: CHA Cambridge Hospital

Work Days: Days. On call responsibilities

Category: Human and Social Services

Department: Doula Services

Job Type: PT20Plus HPW

Work Shift: Various Shifts

Hours/Week: 20.00

Union: No

Union Name: Non Union

DEPARTMENT DESCRIPTION:

We are an OB/GYN practice with a multidisciplinary team including Doulas, providing care safely and compassionately for a diverse patient population with OB needs.

Summary:
Under the supervision of the Senior Director, the Program Supervisor manages all daily staff, administrative, and program operations. S/he is responsible for the hiring, training, and ongoing supervision of all per diem doulas. S/he is the primary liaison between doulas and CHA staff as well as clients. S/he assists the senior director in the implementation and coordination of program development and quality assurance initiatives.

Responsibilities:
Works with Ob/Gyn leadership to monitor and ensure financial health of the program.
Reviews and approves payroll and travel reimbursement.
Manages referrals, assignments, database maintenance, and program materials for doula services.
Maintains data necessary to coordinate program finance, personnel, and administration.
Tracks monthly expenses. Processes program purchases.
Assists Director in development and implementation of infrastructure that promotes efficiency, accountability, performance improvement, and quality assurance.
Implements and coordinates performance improvement and quality assurance initiatives developed with department leadership. Client and doula contact for quality issues.
Coordinates staff meetings, events, conferences, and all continuing education.
Supervises all per diem doulas working on site and home visiting. This includes guidance and responsibility for multilingual, direct patient services, doula outreach, performance evaluations, as well as individual and team staff development.
Promotes cultural competence of doula services and CHA maternity care.
Maintains doula staff coverage. Coordinates recruitment, hiring, orientation, training, integration, and supervision of new doulas. Human resources liaison.
Collaborates with CHA clinical providers and staff in coordinating doula services and facilitates collaboration of doulas with CHA staff at all levels.
Represents the program at CHA and community meetings concerned with programservices and operations.
Ensures compliance with CHA organizational policies and regulatory agencies.
Performs other administrative, program, personnel and financial duties as needed.

MINIMUM QUALIFICATIONS:

Other information:
Education/Training: Baccalaureate degree preferred. Equivalent work experience may be considered.
Certifications: Doula certification (to be defined)
Work Experience:
Management and supervisory skills, minimum 2 years experience, preferably in health care setting.
Experience as a doula or clinical background in maternity care.
Relevant experience working with multicultural populations

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.