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NICU Clinical Services Manager (RN)

St. Joseph Medical Center
Lake Tacoma, Illinois
Closing date
Mar 3, 2022

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Registered Nurse (RN)
Neonatal ICU (NICU)
Position Type
Manager / Leader
Full Time
Work Setting
Private Practice
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CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the regions most prestigious experts and innovative treatments and technologies.As a part of our organization, we currently offer the following additional benefits:Competitive starting wages (DOE) and training to grow within the companyPaid Time Off (PTO)Health/Dental/Vision InsuranceFlexible health spending accounts (FSA)Matching 401(k) and 457(b) Retirement ProgramsTuition Assistance for career growth and developmentCare@Work premium account for additional support with children, pets, dependent adults, and household needsEmployee Assistance Program (EAP) for you and your familyVoluntary Protection: Group Accident, Critical Illness, and Identify TheftAdoption AssistanceWellness Program

JOB SUMMARY:This job is responsible for organizing, planning, leading, and directing clinical and management activities for the designated department and in accordance with hospital policies and procedures. Accountable for daily operations and oversight of nursing practice and patient care delivery. Participates as a member of the health care team in maintaining continuity and quality of patient care. Contributes to organizational operations and supports the mission by fostering interdepartmental communication/collaboration. Demonstrates a high level of ability in leadership, supervisory skills, problem solving, patient advocacy and public relations.ESSENTIAL JOB FUNCTIONS:OperationsManages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care. Ensures that all activities areconducted in a timely and cost-effective manner and in compliance with organizational values, professional standards,internal policies and applicable regulatory requirements. Participates in the development of, and implements newclinical systems/programs to enhance existing services and raise the standard of care for the patient population served.Ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines. Oversees the resolution of daily clinical administrative and operational issues. Monitors/troubleshootsservice recovery and other escalated concerns and resolves within defined scope of responsibility. Collaborates withother departments to address and resolve problems, share information and enhance overall effectiveness/productivity.Communicates significant information to department director and others in a timely and appropriate manner.Staff Management and DevelopmentPlans, manages, and evaluates the work of clinical and administrative staff in accordance with the content, spirit andintent of applicable internal/external regulations and standard for human resource management. Ensures thatemployees are qualified and properly trained to perform assigned job duties. Holds regular staff meetings and keepsemployees apprised of all matters relevant to successful job performance. Makes employment decisions, establishesperformance standards, and evaluates employee performance. Educates, guides, counsels and develops staff andaddresses performance management concerns and technical issues elevated by subordinates as beyond their scope ofauthority.Regulatory ComplianceEnsures all aspects of clinical operations are conducted and documented in compliance with relevant internal policies,standards/procedures, and applicable regulatory requirements. Assesses on a continuous basis, services, patientoutcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimalcare and delivery. Ensures that internal controls are sufficient to provide for accurate complete and compliantprograms and processes. Identifies need for changes in standards, programs and services and developsrecommendations for consideration by the Director.BudgetParticipates in annual budget planning and administration relative to assigned responsibilities. Identifies adequatestaffing levels for appropriate coverage to meet budgetary and operational objectives. Monitors work schedules andstaffing levels to meet budgetary requirements and control overtime and/or premium pay. Monitors and approvesexpenditures within defined scope of responsibility. Explains variances and addresses in a timely manner. InformsDirector of all issues with potential for budgetary impact.Performance/Quality ImprovementWorks with management team to ensure the application of consistent operational and clinical practices. Assesses thestrengths/weaknesses of the assigned clinical area/facility to identify opportunities and provide recommendations toDirector for new quality/performance improvement initiatives. Implements new processes and ensures thatperformance improvement activities are conducted in a timely and effective manner. Ensures staff receives thenecessary on-site training and consultation to enhance their understanding of quality/performance improvementinitiatives.Short- and Long-Term PlanningParticipates, as a key member of the management team for the assigned clinical function, in the development ofstrategies, initiatives and programs addressing matters such as: provision of new services, standardization ofprocedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided,enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence.Partners with the Clinical Practice and Professional Development team to provide education, training, and consultativeservices to clinical staff in assigned facility; assesses, develops, revises and coordinates teaching programs for allnursing staff; delivers in-service education; assures that educational programs provide staff with skills and competencyneeded to meet all applicable regulatory, risk and patient safety requirements.Partners with the Clinical Practice and Professional Development team to plan and direct the orientation and/orresidency programs of new personnel to assigned facility; facilitates staff development by promoting learningexperiences and information for staff based on identified needs of the individuals; develops (or adapts existing)competency assessment tools and ensures assessments are timely completed; provides additional education asnecessary in follow-up.

Education/Work Experience RequirementsMust be a graduate of an accredited School of Nursing. BSN or Bachelors Degree in a related field is preferred.Three years experience and clinical knowledge in the same or similar clinical specialty. Two years in a charge nurse/ leadership or equivalent position required. Clinical knowledge as a Registered Nurse in the same or similar clinical specialty preferred.Licensure/CertificationCurrent licensure as a Registered Nurse by the Washington State Board of Nursing.Certification in specialty area preferred.Current healthcare provider BLS certification.
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