Neonatal Nurse Manager - Level 2 Nursery
Neonatal Nurse Manager
Methodist Medical Center of Illinois
Position provides leadership and oversight of the overall patient care process, assuring high performing staff provides the highest service and quality care to patients within professional nursing care standards. To plan and implement programs and staff development. Identification, implementation and documentation of neonatal programs and orientation.
EDUCATION FOCUS: Coordinates the overall management of education and participates in identification of educational needs for the Neonatal staff.
· Establishes with staff, priorities of care and ongoing assessment of education needs of the neonatal nursing unit.
· Plans, develops, organizes and evaluates the education programs
· Assists staff through use of the nursing process, to plan, intervene and evaluate the care on the neonatal unit
· Assists staff in problem solving related to the care of patients, equipment and procedures.
· Maintains up to date resource materials; journals, texts, articles, etc. for use by nursing staff.
· Writes new policy and procedures reflecting current nursing research, trends and practices whenever possible.
· Monitors utilization of resources and intervenes when over utilization is identified
· Coordinates standards of patient care, policies and procedures for improvement
· Presents regular in-services, programs, and/or courses to the nursing staff and ancillary personnel.
· Facilitates and participates in the educational orientation program for new employees.
· Facilitates new program development and/or technology updates.
EMPLOYEE FOCUS: Assures that excellent patient care is delivered by high performing staff.
· Role models professionalism for all disciplines; uses positive, proactive communication; is approachable; uses well-developed stress management skills; professional presentation reflects UnityPoint Health mission and values.
· Displays and promotes positive leadership behaviors that create an environment of trust and collaboration.
· Is visible and accessible on all three shifts and on weekends on a regular basis; is more visible to staff during times of significant change or stress.
· Mentors staff in their development of clinical, interpersonal, and leadership skills.
· Meets regularly with all members of the multidisciplinary team (staff meetings)
· Serves as an advocate for nursing staff (and other disciplines as appropriate) to physicians, executives, HR, and others
· Functions as chief retention officer on assigned unit and assists HR in recruitment efforts. Can speak to turnover rate and explain any acceptable variances.
· Assures that the care delivery team has the tools/resources to deliver outstanding service and patient care
· Assures that scheduling and staffing is timely, proactive, cost-effective, and meets the needs of the patients served.
· Assures resource allocation and resource management are within accepted range of 100-110 for YTD Visionware report
· Employee evaluations are done on time 100% of the time
QUALITY OF CARE FOCUS: The manager is responsible for the quality of care and for meeting quality targets within her area of responsibility (assigned cost centers).
· Leads multidisciplinary teams in the areas of data supported opportunities to improve unit or system outcomes; utilizes assigned outcomes management staff in assistance with data collection, aggregation, and analysis.
· Assesses, plans, implements, and systematically evaluates the quality and effectiveness of nursing practice and the delineation of professional and nonprofessional role enhancements. Holds staff accountable to performing within standards of care.
· Participates in the development, implementation, maintenance, and systematic evaluation of systems and processes that support the organizational plan for continuous quality and performance improvement.
· Assures that the care provided by the clinicians within their areas of responsibility is consistent with standards of care, national patient safety goals, core measures, regulating bodies and other quality initiatives undertaken by the unit(s) or the hospital.
· Collaborates with Director in preparing, implementing, and monitoring progress of annual operating and capital budgets for assigned units. Expenses are within 5% of budget allocation after allowing for variables.
· Fosters a culture within Methodist that promotes prevention, detection, and resolution of conduct that does not conform to established standards, ethical and business policies.
· Department Specific Benchmarks/core measures.
INTERDISCIPLINARY FOCUS: Leads staff and physicians in interdisciplinary processes to strengthen relationships, improve communication and enhance team approach to patient care and patient satisfaction.
· Solicits physician input for improving care provided to patients. Encourages physician involvement in performance improvement activities as appropriate.
· Investigates physician concerns regarding patient care issues and provides feedback. Keeps Director informed of status.
· Role models and instructs nursing and other professional staff on effective collaboration with physicians
· Initiates chain of command when indicated
· Leads multidisciplinary team in identifying opportunities for improvement in patient satisfaction through the gathering and interpretation of patient feedback
· Assures the culture on the unit focuses on patient satisfaction as shown by improved scores on target data, zero tolerance practices
· Makes daily patient rounds
· Promptly and effectively follows up on patient satisfaction issues
· Participates in organization-wide performance improvement activities
· Develops and promotes teamwork among staff. Assists team in developing intra and inter-departmental work group cohesion.
Basic UPH Performance Criteria
· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
- Bachelor's Degree in nursing required. Master's Degree preferred.
- Minimum of 3 years of experience in Neonatal Intensive Care nursing and documented demonstration of strong clinical and interpersonal skills required.
- Current licensure in good standing as a Registered Nurse in the State of Illinois required.
- Must possess and maintain current Basic Life Support (BLS) certification required.
- Must possess and maintain current Neonatal Resuscitation Program (NRP) certification within 3 months of hire/start date required.
- ANCC recognized certification in specialty area preferred.